Unlock long-term profitable growth
Maximize customer lifetime value by taking control of customer health
methodology
Customer Testimonials
World-class methodologies and technology, tailored to you
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haixiong tang

Yuncezhihui has great expertise in customer success. They are able to diagnose our challenges and design short-term solutions, while providing strategic guidance.

With their help, I'm confident we'll see marked improvements in our customer success and business.

- Haixiong Tang, CEO, Yonyou Payroll Digital Technology Co, Ltd

mingyue yuan

Subsidiary of Yonyou, leading ERP provider in China, Yonyou Payroll is a fast growing Payroll SaaS provider. Our customer success team faces significant challenges in retention, scalability, and value delivery.

After analyzing our entire customer success function, Max coached our team to the next level, so we can be truly customer-centric and enable retention-driven growth.

- Mingyue Yuan, COO, Head of Customer Success, Yonyou Payroll Digital Technology Co, Ltd

Our Service
Diagnosis, custom solution, coaching, and technology
consulting process
Our SaaS Offering
CDP and operational intelligence, for truly customer-centric enterprises
Configurable Health Models
Understand customer health both on an aggregate, and on an individual level. Freely customize and adapt to each customer segment.
health model
Per-Customer Metrics
Understand customer value, adoption, feedback, and other metrics both on an aggregate, and on an individual level. Freely customize, and use the results to further segment customers.
customer metrics
Metric and Event Alerts
Define metric and event-based alerts, and trigger SOPs to ensure all incidents are monitored and handled.
alert
And much more
Product Architecture
All-in-one system to maximize long-term customer relationship
product architecture